Shipping Information

Demand Detroit calculates shipping and handling fees based on not only the value of the product but also factors in the weight and the shipping method requested. To estimate shipping charges, simply choose your item and enter the shipping address into the shipping estimator.

We require that street addresses be provided to ensure proper delivery of your order. If you do not have a street address (i.e. PO Box), please contact Customer Care at (800)866-9189 or customercare@demanddetroitgear.com for assistance in placing your order.

All APO/FPO/US Territories, and Canadian orders will need to be placed with Customer Care by calling (800)866-9189, Monday-Friday 8:30AM-6:00PM ET

Free Shipping Promotions

*Any free shipping offers are for Ground Service to the contiguous United States only, unless otherwise specified in the promotion. All sale and clearance merchandise is excluded. Previous purchases are excluded.
* Promotional codes do not apply to clearance, sale or drop ship items.

Shipping Options

Shipping Method

Estimated Delivery Date

Ground Service 1-10 Calendar Days
USPS Priority Mail 5-7 Business Days
2nd Day Express Guaranteed within 2 business days
Orders placed by Noon ET will be delivered in 2 business days for an additional fee.
Next Day Delivery Guaranteed within 1 business day
Available to most destinations. Orders placed by Noon ET will be delivered by the end of the following business day for an additional fee.

Canadian and Internationally-Bound Shipments

Shipments bound for Canada or any country outside the U.S. and its territories may be subject to additional duty/tariff as they cross the international border. The duty/tariff is the responsibility of the purchaser and in no way is www.demanddetroitgear.com liable to disclose or pay these taxes. Please refer to the destination country's trade agreement with the product's country of origin for more information. To obtain country of origin information, please inquire via email to customercare@demanddetroitgear.com

Return Process

Ship back the item(s) you would like to return per the instructions given to you by our Customer Care Department. To process your return quicker, please include in your return package:

  1. Complete the Return Form
  2. Order number and/or a copy of the packing slip
  3. “Return Authorization” number issued to you by your Customer Care Representative
  4. Written reason for your return
  5. All returned items must be in original condition, unused and with original tags and packaging.
  6. The customer is responsible for all shipping charges on returned/exchanged products.
  7. demanddetroitgear.com is responsible for shipping charges on re-shipment of exchanged products only.

We will reimburse the credit card you used to make your purchase for the price you originally paid for the returned item(s), less shipping. In most cases, the return credit will appear on your credit card statement in the next regular billing cycle. If the item(s) being returned was a gift, an online DemandDetroitGear.com eGift Card will be issued in lieu of a refund. Returns made more than 30 days past the original purchase date will be honored with a DemandDetroitGear.com eGift Card in lieu of a refund.

Send Return Items To:
DemandDetroitGear.com
Attn: Customer Care
61 Clark Road
Battle Creek, MI 49037

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