Can I Order by Phone?

Our Customer Care Department would be more than happy to assist you with placing your DemandDetroitGear.com order. You can reach a Customer Care Representative by calling (800) 866-9189 Monday through Friday 8:30AM to 6:00PM ET.

Contact Information
DemandDetroitGear.com
Attn: Customer Care Department
61 Clark Road North
Battle Creek, MI 49037

Product Availability

We consistently look to bring you the best products possible and make great new items available to you on a regular basis. From time to time we are out of stock on an item you are looking for. If you cannot find a product you are looking for please browse around and see if there is an item in stock that may be a better fit or you may contact Customer Care Department at customercare@demanddetroitgear.com or call (800) 866-9189 and they can assist you.

Be sure to join our email list so you will be the first to know when new products arrive in the store.

If you have any product suggestions, please submit them to customercare@demanddetroitgear.com. We welcome all product suggestions and feedback, but unfortunately cannot guarantee that all suggestions and ideas will be implemented and made available in the store. We can promise to present top suggestions to the Brand Team for review and consideration.

Which Payment Methods Do You Accept?

DemandDetroitGear.com accepts Visa, MasterCard, American Express, Discover and PayPal.

Is There Sales Tax On My Purchase?

Sales tax will be collected on applicable orders. Tax rates are subject to change at any time and will be based on your shipping destinations zip code. If your order is being shipped to any of the following states, sales tax will be applied: MI

Can You Ship to an APO Address?

For assistance placing an order to an APO address, please contact Customer Care Department at (800) 866-9189.

How Do I Change or Cancel My Order?

If you would like to make changes to your order or cancel your order, please contact Customer Care Department at (800) 866-9189, Monday through Friday 8:30AM to 6:00PM ET.

Please be aware that once your order has reached a certain point in the fulfillment process, we may not be able to make changes or cancel your order.

California Consumer Privacy Act

Information We Collect

We will collect personally identifiable information about you, such as your name, postal address, telephone number, e-mail address, gender and date of birth, when you provide it to us while on this Site.

Category

Examples

Collected

Identifiers

A real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers.

YES

Personal information categories listed in the California Customer Records statue (Cal. Civ. Code § 1798.80(e)).

A name, signature, address, telephone number, credit card number, debit card number or other financial information.

Some personal information included in this category may overlap with other categories.

YES

Protected classification characteristics under California or federal law

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information.

NO

Commercial Information

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

Internet or other electronic network activity information

Including, but not limited to, browsing history, search history, and information regarding a California resident’s interaction with an internet website, application or advertisement.

YES

Geolocation Data

Information that can be used to identify an electronic device’s physical location.

NO

Biometric Information

Physiological, biological, or behavioral characteristics, including DNA, sufficient to establish identity, such as images of the iris, retina, fingerprint, face, hand, palm, and voice recordings.

NO

Information detected by senses

Audio, electronic, visual, thermal, olfactory or similar information

NO

Professional or employment-related information

Name, address, employment history, employment application (including Social Security Number, driver’s license, mailing address), background checks, IRS Forms W-4.

NO

Education information

Name or address of a student or family member, student number, date or place of birth, mother’s maiden name, handwriting, or other information that could identify a student with reasonable certainty.

NO

Personal Information Sales

We will not sell your personal information to any party. If in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.

Disclosed Personal Information for Business Operation Purposes

Personal information may be used for business purposes to complete customer order transactions (including processing and fulfilling orders and transactions, verifying customer information, processing payments). The requirements of CCPA do not require deletion of transactional information that must be retained in the event a consumer needs to be contacted regarding a product or service they have purchased. We will retain transactional records for these purposes.

Personal information may also be used for detecting and debugging technical site functionalities and to identify and make necessary repairs. Personal information is only used when tmp is contacted by a consumer highlighting a broken site functionality. If you wish to have your personal information excluded from debugging and repair activities, please contact our Privacy Officer.

Your Rights with Respect to Personal Data

You have the following rights with respect to your personal data:

To exercise any of these rights, please contact our Privacy Officer.

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